Returns, Refund & Cancellation Policy

1. Replacement Policy (7-Day Guarantee)

• If your plant arrives damaged, wilted, or in poor health, you are eligible for a free replacement within 7 days of delivery.
• To claim a replacement, email us at [email protected] with your order number and clear photos of the damaged plant within 7 days of receiving the order.
• Our team will review and process the replacement within 2-3 business days.
• Replacement is subject to stock availability. If the same product is unavailable, we will offer a store credit or a similar alternative.

2. Refund Policy

• Refunds are applicable only when a replacement cannot be provided and the product was received in damaged condition.
• Refunds will be processed to the original payment method within 7-10 business days after approval.
• Refund requests must be raised within 7 days of delivery.
• Shipping charges are non-refundable unless the issue was caused by us.

3. Non-Returnable Items

Due to the perishable nature of our products, we do not accept returns on:

• Plants that have been transplanted or repotted after delivery.
• Plants showing damage due to neglect, improper care, or environmental factors after delivery.
• Seeds, soil, fertilizers, and gardening tools (unless defective).
• Products ordered by mistake or due to change of mind.

4. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order, provided the order has not been shipped.
• To cancel, contact us at [email protected] with your order number.
• Once an order is shipped, it cannot be cancelled.
• If an order is cancelled before shipping, a full refund will be processed within 5-7 business days.

5. How to Request a Replacement or Refund

1. Email us at [email protected] within 7 days of delivery.
2. Include your order number and clear photos of the issue.
3. Our team will review and respond within 24-48 hours.
4. If approved, replacement will be shipped or refund will be initiated.

6. Contact Us

For any return, refund, or cancellation queries:

• Email: [email protected]
• Phone: +91-7529928842
• Support Hours: Monday to Saturday, 10 AM - 6 PM IST